[2025/02/11] Endpoint migration for VusionCloud customers

CANCEL AND REPLACE Endpoint migration for VusionCloud customers

Feb 11, 2025

Dear Customer,

We would like to extend our sincere thanks to all users who have already completed their migration to our new VUSION platform. 
For those who have not yet migrated, we remind you that you need to open ports as soon as possible.

To ensure a smooth transition with no service interruptions, please take the following actions:

​1) Whitelist the following URLs and ports:

• tcp://ap-auth.vusion.io:7354

• tcp://apa-*.vusion.io on ports 64000 to 65000

If you prefer to authorize specific URLs (though not recommended), please add those corresponding to your region:

• Japanese customers: apa-jpn-[1:9].vusion.io (ports 64000 to 65000)

• Southeast Asia and Oceania: apa-aus-[1:9].vusion.io (ports 64000 to 65000)

• European customers: apa-eu-[1:9].vusion.io (ports 64000 to 65000)

• Americas customers: apa-us-[1:9].vusion.io (ports 64000 to 65000)

​2) Keep the existing URLs and ports open to ensure continuity of service and as a fallback option

1. Keep the existing URLs and ports open to ensure continuity of service and as a fallback option.

2. For non-JWT access points: Be prepared to reconfigure them at the time of migration in synchronization with the endpoint change.

As a reminder, if this procedure is not completed by the deadline, we will proceed with the migration at our discretion starting in February 2025.

Please note that due to the holiday season in December and the high commercial activity during this period, we will only schedule migrations in December if we receive an explicit request from you. We understand that this time is critical for your business, and we aim to minimize any potential disruptions.

Thank you for your cooperation.

Your Vusion Cloud Team