Concept

We are well aware of the crucial need for our clients to maintain up to date their infrastructures to ensure the security of their facilities and to access the latest functionalities. Nevertheless, effectively managing a large number of access points' software can pose significant challenges.

This is why this new functionality will enable us to automatically schedule software update directly to client’s access point.

What is the automatic Access Point software update?

When a new version of the Cloudpoint or VGate software is available, we automatically update your access points without any intervention on your side.

This allows you to make sure that your access points are always up-to-date so you have access to the latest features and security patches.

What are the impact on the Access Points and my store?

When an access point is being updated, it is unavailable for approximately 10 to 15 minutes. However, all the access points in your store will be updated one by one, which means that only one access point will be unavailable at a time. The labels that are connected to the unavailable access points will connect to another access point until it is available again.

The default update process

For all Vusion Cloud customers, 5% of all Access Points will be randomly updated each day starting from the first day of the campaign (including weekends), until all Access Points have been successfully updated.

The date and time of the update will be decided randomly and cannot be changed.

The update process with Asset Management

Access Point software update dashboard

Notifications

When there is a new software available for your access points, you can see it with notifications in the access point section and the software update tab when you use the store health module (1).

And you have access to a release note with the content of this new software release (2).

Access point software update dashboard

In the access point software dashboard, you can :

Easily spot if there is access point in your store that are not up-to-date with a graph that display the percentage of up-to-date access point, not up-to-date access point and access point that are being updated.
See the distribution per type of access point of all the access point.
Follow the migrations of your access point from one version to the latest one.

The migrations are batched according to the type of access points that are being updated and you can see and download the list of access point in each batch by clicking on “download list” at the end of each line of the table.

Have an historic of all the previous migrations.

When at the retail chain level view, each line represents a batch of migration and you can see the number of access point migrated and the store where the access points are installed.

When at the store level view, each line represents an access point that was updated and you can see in the beginning of the line the related access point Id.

Automatic update settings

The possibility to configure the update settings, and whose when your Access Points are updated is only available with Asset Management Pro and Asset Management Enterprise.

If you are not using one of this versions, you won’t be able to chose when and how your access points are updated. In that case, we update randomly 5% all Access Points every 24 hours.

When you click on the “settings” button, a pop-up appears and you can chose if you want to schedule the automatic update of your Asset Points or not using the toggle button :

When the toggle button is disabled, we update 5% of the Access Point of the retail chain every 24 hours like all other clients.

When the toggle button is enabled, you can chose a timeslot when you want us to update your Access Point.

We will update 25% if your retail chain’s Access Point’s at each time slot, every 7 days for 4 weeks.

Please note that the chose time slot is in UTC, and the migration will start within 2 hours after the chosen time.

For example, if the selected time is 1pm UTC, the migration will start between 1pm UTC and 3pm UTC.

Configuration at the retail level and the store level

You can update your settings at the retail chain level, or at the store level.

If you want to do it at the store level, you need to select a store, and then update the settings. And if you don’t have any store selected the settings will apply to the all retail chain.

If you update your settings for the all retail chain it will erase all the store level settings.

Manual Access Point software update

When you are at the store level and there is a new software version available, you can manually push the last version available to one or more Access Point of the store.

When clicking on the “force update” button, a pop-up window opens and you can chose which Access Points you want to manually update :

VUSION Docs

Access point software updates through Asset Management - How does it work ?